The changing needs of charity retailers means greater emphasis on IT support

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The needs of charity retailers are evolving and as the lines between the charity and high-street sectors become increasingly blurred, charity retailers are increasingly looking to improve their IT systems in order to survive.

A good example of this approach can be seen at hospice and home care charity Sue Ryder, where their store estate generates revenues in excess of £55 million – over half of the charity’s income. To be handling revenue on this scale puts a charity retailer alongside many other high-street stores, let alone stores in the charity field. Therefore in order to keep up with traditional retailers, charity stores must ensure their IT systems are as up to date as possible and able to cope with varying levels of demand.

Through a new partnership, BMc Azurri, Barron McCann and K3 Retail are providing charity retailers with a fully managed and cloud enabled Microsoft Dynamics NAV solution, a combination of K3’s software solution and hosting service and BMc Azurri’s specialist Gift Aid software. Gift Aid can dramatically increase the amount of cash coming into a charity without the need for substantial outlay or additional resources, and BMc Azurri offers a ‘Managed Gift Aid Solution’ which is designed to remove all of the stress and uncertainty associated with getting to grips with Gift Aid.

Due to its extensive support network, Barron McCann will be supplying hardware, hardware rollout and support services as part of the collaboration. This allows charity retailers of all sizes and types, such as Sue Ryder, to replace their old legacy systems with brand new, fit for purpose, up-to-date solutions with volunteer friendly systems.

By upgrading their IT systems to a comparable level to those found in high-street stores, whilst also incorporating solutions unique to charity retailers, such as Gift Aid, charity retailers will find it much easier to operate on a similar scale to retailers outside of their specific sector.

(Watch Sue Ryder / K3 Video)