Bob listened and was open and approachable and didn’t sell an all singing all dancing solution. The costing was very transparent and there was no misunderstanding over the costs. We love the fact that it is a personal relationship with Bob and Iain, something we simply didn’t have in the past. They also have a good team of staff who really know what they are doing. The fact that they are all charity specific and not general retail means they understand our challenges and how the whole thing works. There’s no need to get them up to speed because they already know the industry which means we are all working on the same page.

 

The pricing was very reasonable and many of the alternative solutions just seemed too big for what we needed. Ultimately, I needed it to do three things – process Gift Aid, provide visibility with regards to what was being sold in shops and then to have a system that supports the financial team so they can export information into their existing processes like Sage. From both a retail and financial perspective, the BMc Azurri solution did exactly what it said on the tin".

BMc Azurri really took the time to understand our complex needs,as many of our volunteers have disabilities that needed to be taken into account. Our new touch screen Gift Aid tills have made a huge difference to the way in which our volunteers are able to engage in the daily activities of running the shop."

BMc Azurri provided us with an affordable solution that has successfully met our objectives. The shop staff have found the system really easy to use and because BMc Azurri handle all the administration we have been able to implement the system with no additional resource requirement, or disruption to our current operations. The stability of the system and the information provided to us has enabled us to easily expand our shop estate by 50%".

Willowbrook Hospice chose BMc Azurri managed Gift Aid System because it was cost-effective in comparison to others.  It is a simple, "volunteer friendly" system which is why we chose this company.  The Hospice and BMc Azurri work well together – the service is efficient and the company responds well to any issues that we raise. We also love the fact that as BMC Azurri grows and update their offering; we will be able to develop alongside them, benefitting from advances and upgrades that are most relevant to us.

We selected BMc Azurri to cable all of our 630 stores in preparation for PC installations. We were delighted with the project which was completed on time and within budget, which is a major achievement by all concerned.

  Whilst the system has proved to be extremely reliable and easy to use, we have found the help desk support desk particularly helpful and always very friendly and patient with our volunteer staff. We do not place many support calls but when we do they have been handled quickly and efficiently.

We chose the BMc Azurri solution because they handle all of the administration work and it was easy to justify financially. The money back guarantee and the fact that it is used by many charities gave us confidence that we were making the right decision. The volunteer staff have found the system very easy to use following the on-site training given by BMc Azurri.

The BMc Azurri Gift Aid system is very simple to use and makes the process and administration involved with claiming retail gift aid straightforward. The team have always been supportive and on hand to assist during the implementation phase and any queries were handled effectively and efficiently. We’re confident that the continued rollout of the BMc Azurri Gift Aid system to our remaining shops will enable us to continue to generate additional revenue from retail gift aid, offering us a good return on the investment in the system

We have 5 shops and selected BMc Azurri because of the easy to use system and fully managed service. The volunteers have responded well to it and as we thought, found the system easy to use. The systems were installed quickly with very few issues and they have proved to be a total success in helping us to raise Gift Aid income. We are making consistent returns on our investment and our Gift Aid income is steadily increasing

We have significant expansion plans and it was important to select a supplier and system that could grow with us. We have been delighted with the implementation of the BMc Azurri Gift Aid Managed Service. The extensive functionality offered by the software and variety of reports helps us run the business. In fact the managed service offered by BMc Azurri means all inputs are done by them and we do very little apart from mail the donor letters.